- You pay monthly for a workspace and the right to use Crewspace. You can cancel anytime. Access continues to the end of the period you've paid for; we don't refund part-months.
- Where you bring your own LLM keys (for example Anthropic or Google), you pay those providers directly and you're responsible for those costs and for what the models say. Where you enable the built-in Crewspace AI option, usage is metered and billed at the pay-as-you-go rates shown in your workspace.
- If something goes seriously wrong on our side, our total liability is capped at the last 12 months of fees you paid us, except for things the law won't let us cap.
1. Who these terms are between
These Terms of Service ("Terms") are a contract between Base 1 Media Limited, trading as Crewspace ("Crewspace", "we", "us"), company number 07293735, registered office 3rd Floor, 45 Albemarle Street, Mayfair, London, W1S 4JL, United Kingdom, and you, the organisation that creates a Crewspace workspace (the "Customer"). If you accept these Terms on behalf of an employer, you confirm you have authority to bind that organisation.
2. Definitions
- "Service": the Crewspace web application, APIs and related software at crewspace.ai or app.crewspace.ai.
- "Workspace": the customer instance created at signup, including its members, agents, knowledge documents and run history.
- "Authorised Users": individuals the Customer permits to access the Workspace.
- "Customer Data": all data the Customer or its Authorised Users upload to, generate within, or transmit through the Service.
- "BYO LLM Keys": API keys for your chosen LLM provider (for example Anthropic or Google) that the Customer obtains and configures.
3. The Service
Crewspace is an agentic workspace: customers build AI agents, give them tools (such as Microsoft 365 plugins), upload knowledge, and watch the agents work alongside human team-mates. Where you use BYO LLM Keys, the Service does not include LLM inference. That is provided by your chosen LLM provider (for example Anthropic or Google) under your BYO LLM Keys.
Where you enable the built-in Crewspace AI option, inference requests are routed through Crewspace's managed model provider and prompt and response content is processed transiently to provide the Service; usage is metered and billed at the pay-as-you-go rates shown in your workspace.
4. Accounts
4.1 Eligibility
You must be at least 18 and have legal authority to enter into this contract. The Service is intended for business use.
4.2 Security
You are responsible for keeping credentials secure and for everything that happens under your account (whether triggered by a human or an agent).
5. Plans and pricing
Current pricing (in USD, exclusive of VAT):
- Solo: $40 / month (USD)
- Team: $260 / month base (5 seats) + $65 / additional seat (USD)
- Enterprise: contact sales
Full pricing and feature comparison at /pricing.
6. Payment
- Plans bill monthly in advance via Stripe.
- Applicable taxes (e.g. UK VAT) are added via Stripe Tax.
- Failed payments enter a 14-day dunning cycle; the account is suspended thereafter until paid.
7. Cancellation, suspension and termination
7.1 Customer cancellation
You may cancel anytime from your settings or by emailing billing@crewspace.ai. Access continues to the end of the current paid period. We do not refund the current period unless the law requires it.
7.2 Crewspace suspension
We may suspend the Service for: non-payment (after the 14-day dunning cycle), violation of the Acceptable Use Policy (immediately), or a serious security risk.
7.3 Termination for breach
Either party may terminate for material breach if the other does not cure the breach within 30 days of written notice.
7.4 Termination for insolvency
Either party may terminate immediately on the other's insolvency, administration or analogous event.
7.5 Data on termination
For 30 days after termination you can export Customer Data via the Service. After 30 days we delete Customer Data, except where we are required by law to retain it (e.g. billing records).
8. Customer obligations
You agree to comply with the Acceptable Use Policy; ensure your Authorised Users do the same; provide accurate account and billing information; if you use BYO LLM Keys, maintain them and pay your LLM providers directly; and have a lawful basis for any personal data you upload to your Workspace.
9. Bring-your-own-LLM
Where you use BYO LLM Keys, you acknowledge that LLM inference is performed by your chosen LLM provider (for example Anthropic or Google), not by Crewspace; your contract with the LLM provider governs the inference (privacy, IP of outputs, content policies); and Crewspace is not responsible for LLM downtime, content, accuracy or cost overruns.
10. Service availability
We target 99.5% monthly uptime. Solo and Team plans do not include SLA credits. Enterprise SLA available on request. Scheduled maintenance will be communicated with at least 48 hours' notice where reasonably possible.
11. Sub-processors
The current list of sub-processors is published at /security. We will give 30 days' notice before adding a new sub-processor. You may object by terminating the Service before the new sub-processor begins processing your Customer Data (we will refund any unused prepaid fees in that case).
12. Intellectual property
12.1 Crewspace IP
We retain all rights in the Service, including the platform, codebase, brand and documentation.
12.2 Customer IP
You retain all rights in your Customer Data, knowledge documents and agent configurations.
12.3 Licence to operate
You grant Crewspace a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, display and otherwise process Customer Data only as necessary to provide the Service.
12.4 LLM outputs
Ownership of LLM outputs follows the LLM provider's terms. Crewspace makes no claim over outputs your agents generate.
12.5 Feedback
If you give us feedback or feature suggestions, we may use them without obligation.
13. Confidentiality
Each party will protect the other's Confidential Information with at least the same care it uses for its own (and no less than reasonable care), and only use it to perform this agreement. This obligation survives termination for 3 years, except for trade secrets which are protected for as long as the law allows.
14. Warranties
We warrant that we have authority to enter this agreement and that, to our knowledge, the Service does not infringe third-party IP. You warrant that your Customer Data is lawfully obtained and that your use of the Service is lawful. Except for the express warranties above, the Service is provided "as is" and without further warranty, to the maximum extent permitted by law.
15. Liability
15.1 Cap
Our total aggregate liability under or in connection with this agreement is limited to the fees actually paid by you to us in the 12 months before the event giving rise to the claim.
15.2 Excluded losses
Neither party is liable for indirect, consequential, special, incidental or punitive losses, or for loss of profits, revenue, goodwill or anticipated savings.
15.3 Carve-outs from the cap
The cap and exclusions do not apply to: fraud or fraudulent misrepresentation; gross negligence or wilful misconduct; death or personal injury caused by negligence; IP indemnity (clause 16); breach of confidentiality (clause 13); or any liability that cannot be excluded or limited by law.
16. IP indemnity
We will defend you against any third-party claim that the Service (excluding LLM outputs and Customer Data) infringes UK or EU intellectual property rights, and pay damages or settlement we agree to. You must give us prompt notice, sole control of the defence and reasonable cooperation.
17. Force majeure
Neither party is liable for failures caused by events beyond reasonable control (war, natural disaster, government act, internet/utility/cloud-provider failure). The affected party must notify the other promptly.
18. Anti-bribery and modern slavery
Each party will comply with the UK Bribery Act 2010 and the Modern Slavery Act 2015.
19. Governing law and jurisdiction
These Terms are governed by the laws of England & Wales. The courts of England & Wales have exclusive jurisdiction, subject to either party's right to seek urgent injunctive relief in any competent court.
20. Notices
Notices to Crewspace go to legal@crewspace.ai. Notices to the Customer go to the billing email on file. Notices are deemed received on the next business day after sending.
21. Changes to these Terms
We may change these Terms with 30 days' notice by email for material changes. Continued use after the effective date constitutes acceptance. If you do not agree, you may terminate under clause 7.1.
22. General
- Entire agreement: these Terms, the Privacy Policy, the AUP and (where applicable) the DPA are the entire agreement between the parties.
- Severability: if any clause is unenforceable, the rest stands.
- No waiver: failure to enforce a right is not a waiver.
- Assignment: you may not assign without our consent (not unreasonably withheld); we may assign to an affiliate or to a buyer of substantially all our business.
- No third-party rights: the Contracts (Rights of Third Parties) Act 1999 does not apply.
legal@crewspace.ai · Base 1 Media Limited, trading as Crewspace · Company 07293735 · v0.1: legal review pending